CITYWIN do not gain any benefit or interest from any compulsive online gambling activities. Instead, we strive hard to provide a safe and fun online betting environment to benefit all online casino players in Malaysia. In fact, any compulsive online gambling activities are completely against our core principles, as it might potentially cause unwanted issues amongst families, friends, or even the entire society as a whole.
CITYWIN is committed to detecting, reducing, and even eliminating any compulsive online gambling activities that are within its controllable areas. Our back-end system is developed in such a way to closely keep track of every single online gambling activities associated with a player. In addition, we have been constantly working on the enforcements possible effective and efficient manners, to monitor any excessive online gambling activities that have already gone beyond the player’s capability to control. Based on our regular observations, the majority of the online casino players are able to control their respective online gambling activities within a tolerable range. However, some of the players might lose ability to discipline themselves in such activities, resulting in unexpected losses under some unique circumstances. In view of this, we work hard to identify and assist any compulsive online gambler to address as well as to dissolve their problems. Other than that, we also take certain precautions to prevent other online casino players from becoming compulsive online gamblers as well.
To ensure that a player is under control, kindly take serious note of the following:
Online gambling is merely a form of entertainment, whilst every online casino player should treat it as a form of entertainment and never over-spend on it.
Online gambling should never be treated as a genuine way to make quick profit.
Bet tab displays the bet amount for the first betting round, and the bet amounts, banker odds, as well as player odds for other betting rounds. The bet field should stay empty if you do no place a valid bet.
Avoid chasing losses. Take a step back to pause and think clearly before deciding your next course of actions.
Keep track of the amount of money and time you spend on online gambling.
If you feel like to take a break from online gambling, please do not hesitate to contact us for self-exclusion or suspension of your account.
CITYWIN closely monitors the institutional guidelines dedicated to addressing the potential social impacts of online gambling activities. We are highly committed to assisting players in gambling responsibly, hence we are also committed to working with any related institutions in developing responsible gaming policies as well as market practices.